Thought-leadership insights, trends and real-world cases from top industry experts and visionaries
Disruptions ahead: how business, technology and the economy impact industries
#1 Forecaster according to Bloomber will share his mind-expanding ideas and predictions on how the world might change by 2030. Get a peek into the future and learn how to adapt your business model for the next decade and beyond.
Digital Transformation 2021: Future-Ready Best Practices & Trends
Barton Goldenberg, CRM pioneer, the founder and president of ISM Inc. and the author of ‘The Definitive Guide to Social CRM’ shares practical insights on how companies are leveraging disruptive Digital Transformation technologies. You will learn Top 5 technology trends and examples of how organizations are applying them to achieve digital transformation success.
The Changing Face of Business Transformation in a New Normal
Paul Greenberg, ‘The Godfather of CRM’ is answering the most pressing questions on how the business transformation has changed for the last year and what organizations can expect in the future.
ARE BUSINESS LEADERS OR IT RESPONSIBLE FOR CUSTOMER ENGAGEMENT IN THE DIGITAL AGE?
Who in your organization is responsible for customer experience, service, and engagement? Who makes sure that customer experience excellence is achieved in an enterprise-wide way? Which role should own customer experience in an organization: business leaders or IT?
Grow Revenues in 2021 Using AI and Low-Code Technologies
One of the most important initiatives for organizations in 2021 is fast tech-enablement and company digitization. Find out why business leaders of various industries choose low-code-powered customer engagement solutions with AI capabilities.
ACCELERATE CUSTOMER-FACING AND OPERATIONAL PROCESSES WITH LOW-CODE: TOP USE CASES
Learn why organizations are choosing low-code platforms to build apps and processes they need and how low-code can help budget-challenged IT departments to create new solutions faster
How-to Session | Step-by-Step Guide to Low-Code Approach Realization
Creatio product experts discuss how a step-by-step low-code strategy can look like at your organization.
Will CIOs Be Tech Executives or More Like General Managers in The Near Future?
As the market continuously changes, so does the role of the CIO within a business. But how exactly will CIOs’ roles change in the near future? Will CIOs continue to be responsible primarily for technology implementation, or will they become increasingly responsible for overall strategy and management as technology remains vital for business growth?
Invest in Innovations or Preserve Resources until Things Get Back to Normal?
Is the current crisis a good time to invest in innovations to help a business overcome challenges ahead? Or is it more rational to wait for better days? Does the economic slowdown mean your business should put your modernization initiatives on pause? Which strategy should your company adhere to in times of market uncertainty?
Online vs Face-To-Face: Will the Way We Do Business Change Forever?
Can virtual replace most of the in-person interactions? Will online take over a face-to-face approach after quarantine ends? Will most businesses try to virtualize as many operations as possible? Or we’ll be fighting for in-person experiences? Leading experts will debate on the topic and share their argument.
Is the Future of Business in Digital only?
In 2020, digital business is more than just an opportunity for process improvement and cost-efficiency. Moving to digital can be a matter of survival and operational continuity when a crisis closes down traditional business channels. CIOs and digital leaders need to be prepared to keep their companies running and customer interactions flowing when normal business processes are disrupted.
Outsourced or In-house IT Team in the ‘Everyone a Developer’ World?
The question of whether to do IT tasks in-house or to outsource them has been asked by businesses for decades. Now as we are moving towards the 'Everyone a Developer' world thanks to low-code platforms, have doubts cleared? Should organizations foster in-house citizen developers? Or is outsourcing a better strategy while using low-code to ensure faster time to market?