Next-generation CRM: all about business process excellence

January 13, 2015
 • by 
Maybozhenko Dmitry

Bpm’online has been highlighted in a recent primary research study ‘Next-generation CRM: All about Business Process Excellence’ by Hypatia Research Group, an industry analyst and technology market research firm. The study delivers high impact market intelligence, industry benchmarking and best practice on how businesses can benefit from merging business process management (BPM) and customer relationship management (CRM) approaches.