Cloud-based CRM Software
Get a demo
What is cloud-based CRM?
A cloud-based CRM is a CRM system hosted in the cloud, which allows for accessing data from anywhere (any place & any device with internet access). Also, colleagues irrespective of department (or from any business unit) can work with the same data simultaneously. Cloud CRM software enables you to work remotely with high efficiency.
Gartner said in 2021 that more than 85% of organizations will embrace a cloud-first principle by 2025 and cannot fully execute their digital strategies without using cloud-native architectures and technologies.
Deep dive into the topic
Key features of Cloud CRM
Business process management
360-degree customer view
Collaboration tools
Knowledge management
Document flow automation
Mobile application
How to choose Cloud CRM solution?
Business goals
Determine what functionality you need to meet your business targets and choose the system that meets you requirements.
Necessity to install third-party apps
Check if the system has all the required tools to manage the basic needs, as for example tools to manage communications via email, phone and chat. There is no doubt that it’s much more convenient to have access to all important tools from a single interface, not switching between multiple applications.
Quality of technical support
The smooth software operation doesn’t depend only on the configuration, but on the responsiveness and professionalism of technical support.
Vendor strength and reputation
Check the reviews of vendor’s customers and the recent reports of the most reputable analysts. In the reviews, you will be able to see what was expected, and what customers got eventually, how this influenced their business in terms of sales volume and productivity. Analysts’ reports will provide you insights to compare the top vendors and check if the vendor is able to meet the exact requirements of your business.
Ready to get started?
Streamline your marketing, sales, and customer support processes with