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A new regular update package for bpm’online: enhanced duplication search and optimized case management
News
We are excited to inform you about a new update package for bpm’online products with more than 60 feature enhancements.
The key enhancements include:
- Duplicate search. With the latest update package, searching for duplicates has become even easier. Now local duplicate search is performed exactly like global duplicate search, according to defined search rules. Also, new rules for searching duplicates have been added. For instance, contacts will be flagged as potential duplicates if they have matching full names, regardless of the order in which first, last and middle names are entered. The new release also provides tools to set up columns in the list of potential duplicates.
- Bpm’online service. The latest release features enhancements that make it easier to manage cases. Now, a user can create a case literally in a few clicks. Also, the logics of filling in the assignee and reasons of closing a case have been enhanced. Other enhancements include an optimized customer feedback form in the case resolution notification email which makes it easier for users to evaluate the quality of provided service.
- Business processes. Another core part of the latest release is the enhanced process designer. Along with improved validation of formulas in the process designer, process elements and parameters can now be searched in the formula window.
- Content designer. With the improved content designer, email templates have been optimized for different devices and email clients, for instance, Outlook, Gmail, Apple Mail, or Yahoo.
Sign up for a 14-day free trial to test-drive the new features of bpm’online products:
Explore all the benefits of seamlessly integrated marketing, sales and service products on a single platform - test-drive the complete CRM bundle:
bpm’online
is renaming to creatio!
Katherine Kostereva
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
EVERYONE
A DEVELOPER
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
Yours sincerely,
Katherine Kostereva
CEO and Managing Partner
Creatio
