What is business process management?
Business process management (or BPM) is a scope of activities and practices aimed at optimizing organization’s business flows. BPM technology can be applied to many different management areas of an organization, be it the automation of repeat functions or a new employee onboarding.
In 2020, the need for business processes to be clear and adaptable cannot be overstated. Companies all around the globe have been recognizing the importance of process management, planning to invest in BPM software (BPMS) within the next few years. Their position is quite clear – with the help of business process management, it is easier for the team to:
- Measure and adjust operations to suit business needs
- Increase employee performance by coordinating workforce demands
- Apply IT developments to the challenges of business processes
- Respond quickly to changes in projects or emerging opportunities
Top benefits of business process management
Implementing BPM software into your organization has numerous advantages. Some of the most popular are the following:
The primary benefit of implementing BPM software is the increased productivity. Powerful BPM tool is all about streamlining diverse business processes by cutting out inefficient tasks. Another great thing about BPM tools is that they are good at automating almost any kind of manual work.
According to statistics, companies that implemented business process management increased their ROI by as much as 41 percent within the first year. So, lowered expenses is another benefit of BPM adoption. With the efficiency you have gained from streamlining business processes, you will eventually end up with a lower output-to-expenses ratio.
The fear to innovate and change is the worst enemy of any business. Even though change is not that easy sometimes, BPM tool is here to help you. Remember, unless your organization gets used to changing and adapting on a regular basis, you will have a hard time doing it when your business is on the line. BPM allows for creating flexible processes. On the other hand, it develops a culture of innovation within the business, making change something common within the organization, and not something to be feared.
As practice shows, there are times where you just have to do some menial work. Of course, no one likes it – especially for a position that requires high skill or expertise. Fortunately, BPM allows users to automate and process a lot of menial work. With BPM tool in place, it would be easier for employees to focus on the work that is actually engaging and enjoyable. This, in turn, leads to higher employee satisfaction rate.
Make your business stand out from the crowd by implementing powerful BPM platform
Studio Creatio offers the following capabilities
- Business process management
Design your own business process using an easy drag and drop tool. The system will help you to create the workflow you need using the analytical data available. In addition, you could use the process library available – there you might find the most successful practices of the industry. Thanks to the business process management engine, you will be able to run multiple processes simultaneously. At the same time, the system will log and monitor every step of the process so that you would be able to analyze the data and find out the bottlenecks and possible issues to deal with the possible issue before they arise.
- Case management
Monitor the workflow with the Dynamic Case Management. The tool gives you unprecedented flexibility in changing the stages of the process and the steps within the process. Case engine will provide the crucial information on the interface focusing your attention on the critical points and suggesting the next step in order to solve any issue in the most cost and time-efficient way. Analytical data will help you analyze the case and come up with the way to improve and optimize the case execution.
- System designer
Attune the interface of your system according to your needs. Ensure it is comfortable for you to work with the system. Section wizard will help you to adjust the displayed information in the most convenient way. You can also adjust business rules to display different sections accordingly to the different cases. Studio Creatio gives great possibility to import data and integrate with various applications: billing, ERP, calendar tools, Facebook and many others. Customize the system according to your internal rules and automate some inner processes to make your employees free from the routine tasks.
- Core configuration
Manage your employee, competitor, vendors etc. database within the system. Enrich, monitor and analyze the data within the system in just a few clicks. Keep all the communication within the CRM system (check What is a CRM here), contact your colleagues through the platforms chat. Call, email and text your client from the system leaving extensive notes on the conversation. Manage the tasks for particular employee or task the whole group with the convenient calendar tool.
- Mobile application
Be always up-to-date with the application tuned to your preferences using the mobile application wizard. The phone app could be used in both on and off-line mode whichever is more convenient at the moment. Update your colleagues and get the latest news with your mobile application of the system.
- Security and administration
Ensure multilevel security with the Creatio platform, providing and denying access rights to particular person or a group according to their roles in the company. Use Single Sign-On (WebSSo) to make your integration and sign in process complication free. Active Directory credentials will ensure easy log-in process for the employees. After getting access to the system, it will record all the activities within it to keep track of all the events and access necessary information within milliseconds.
Studio Creatio is an intelligent business process management (BPM) and low-code platform with out-of-the-box solutions and templates. It enables businesses from various industries to create custom applications exactly for their specific business needs.
Case management (CM) technology allows users to manage even unstructured processes. CM offers adaptable, context-based patterns that enable users to select the best path and set of activities to achieve more successful, optimized outcomes.
System’s intuitive interface allows for adding key process stages and possible steps on each stage – and the process is ready to go. Using drag-n-drop tools it is easy to change the sequence of process stages as well as move steps between different stages.
Ready to get started?
Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis.
The mission of Creatio is to help companies ACCELERATE!
Creatio is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.
Creatio has been widely recognized by key industry analysts, receiving multiple awards.
Сreatio named a Leader in the Gartner Magic Quadrant for Sales Force Automation (2021).
Creatio named a Leader in the Gartner Magic Quadrant for B2B Marketing Automation Platforms (2021)
Creatio has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center (2020)
Creatio has been included in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2021)
Creatio has been included in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (2019)
Creatio named a Strong Performer in The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 (2019)
Creatio named a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 (2019)
Creatio named a Strong Performer in The Forrester Wave™: CRM Suites, Q4 (2018)
Creatio named a Strong Performer in
The Forrester Wave™: B2B Marketing Automation Platforms, Q4 (2018)
Creatio named a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 (2018)
Creatio named a Strong Performer in The Forrester Wave™: Sales Force Automation Solutions, Q2 (2017)
Creatio has been recognized in the LCAP Technology Value Matrix 2020 by Nucleus Research.
Creatio has been recognized as a Leader in the CRM Technology Value Matrix 2020 by Nucleus Research.
Creatio named a Leader in the Grid® Reports for Business Process Management and CRM | Winter 2021 by G2.
Creatio named a winner of the CRM Watchlist 2020 award led by Paul Greenberg, one of the most influential thought leaders in the CRM industry.
Creatio named a 5-Star Partner Program Award Winner among Cloud Vendors by CRN Magazine for the third consecutive year (2020).
Creatio named a winner of a People’s Choice Stevie® Award for Favorite New Products in The 18th Annual American Business Awards® (2020).
Creatio named a Leader in three categories of the 2019 CRM Market Leader Awards - Enterprise CRM, CRM for Midsize Companies and SFA.
Creatio named a winner of a Gold Stevie Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards. (2019).
Creatio named Market Leader in the Summer 2020 Low-Code Development Platforms Customer Success Report.
Creatio named a Top 1 business process management solution by FinancesOnline for the second year in a row (2019).