Fundamental Customer Experience facts and stats you can’t ignore

Research-based infographic on getting customer experience right

of companies have a vision for successful customer experience, but only
have a detailed plan to make it happen
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Key Takeaways:

How customers’ expectations when interacting with a brand have changed

The most effective approaches to customer journey mapping

Essential components of true omnichannel customer engagement

Important steps to evolve your CEM capabilities

This infographic outlines major factors that influence a successful customer experience that were investigated in studies by Ovum, the leading global technology research and advisory firm.