Boost Your Business With Gartner Magic Quadrant for iBPM

Automate your business processes, strengthen your customer-support and grow your profit


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Accelerated sales, minutely managed business processes, insightful marketing and super-swift customer support are your areas of concern. But, excelling in these areas is easier said than done. Especially so, if you are running an enterprise business with complex business processes and a large customer base. An intelligent BPM solution is all your need. With a robust BPM solution in place, you can manage complex business processes with ease, analyze historical data to understand market trends and make better marketing decisions, speed up your customer support and most importantly identify and address process bottlenecks across your operational landscape.

What is the Gartner Magic Quadrant for iBPMs?

Well, as far as IT consulting and market research goes, Gartner has been the undisputed leader.

Every year the company evaluates the best iBPMs in the market and publishes their Magic Quadrant reports. Gartner rates iBPM providers based on the ‘completeness of vision’ and ‘ability to execute’. There are four quadrants, namely Leaders, Challengers, Visionaries and Niche Players. And this year, bpm’online has been placed in the Challengers quadrant.

Although the evaluation criteria varies for the four quadrants, these are the crucial metrics that Gartner accesses the iBPM providers on.

Core Products and Services Offered

Agile Business Process Management

Customer Satisfaction and Support

Market Responsiveness

Ensure the success of your business with an intelligent BPM
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Attain Sustainable Business Growth with bpm’online studio

Sustainable business growth comes from super smooth operations in all three major areas, i.e. Marketing, Sales and Support. Bpm’online lets you manage these processes easily with their intelligent BPM solution, bpm’online studio. The intelligent BPM platform provides powerful automation capabilities, AI and machine learning tools, and data mining technologies. So apart from managing your day to day business processes with ease, bpm’online studio offers you awesome insights in terms of sales patterns, marketing trends and much more to help you make better decisions.

How bpm’online Boosts Your Areas of Operations?

Key Features That Helped Receive the Recognition

Intelligent Technology

Save time by automating repetitive operations with intelligent technology. You can better utilize this time by resolving complex issues or exploring newer profit avenues.

Out-of-the-box Solutions

Leverage the pre-built out-of-the-box process flows for marketing, sales and service to reduce the go-live time and bring down the implementation cost.

Low-code Environment

Create versatile process flows, build apps and much more with zero or minimum coding expertise. The low-code environment makes bpm’online super easy to use.

Unlimited Customization Capabilities

Customize any system section to make it more suitable to the specifics of your business

Super Easy User Interface

The clean and user-friendly user interface makes it a breeze to use the bpm’online platform. Result is better buy-in among team members and successful implementation.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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Thousands of businesses across the globe are driving their success with bpm’online.
What are you waiting for? Get this award-winning intelligent BPM solution today and watch your goals become a reality!

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