Best Practice Webinar | 
Thursday, December 7, 2:00 pm ET
The future of customer engagement:
accelerate transformation
According to a recent study, 84% of businesses claim that Customer Engagement will overtake productivity as the primary driver of growth.
Bpm’online has invited Paul Greenberg, one of the most influential CRM industry experts, to share the vision on the future of customer engagement and how intelligent technology will help organizations more effectively fulfill expectations of digital-savvy customers.
Register to watch the video recording
69% of companies say that customer engagement is the primary reason to undergo digital initiatives. Organizations that want to be one step ahead of their competitors, will need to have the agility to respond to market changes with lightning fast speed. Join the webinar to learn what are the building blocks needed to quickly and successfully execute on a customer engagement strategy and empower organizations to deliver unique, repeatable and delightful customer experiences.
About the webinar
Learn best practices and critical success factors for designing an efficient customer engagement strategy and transform faster. Explore the future of customer engagement.
Thursday, December 7
2:00 pm ET
Featured guest speaker
PAUL GREENBERG
Managing Principal of The 56 Group, LLC, and author of the best-selling “CRM at the Speed of Light”
Paul Greenberg is one of the world’s leading CRM analysts, frequently referred to as “The Godfather of CRM”. His book, “CRM at the Speed of Light”, now in its fourth edition, is in 9 languages and been called "the bible of the CRM industry”. In addition, Paul is an author of "The Commonwealth of Self Interest: Customer Engagement, Business Benefit" (out in August 2018 by Harvard Business Press), which is a complete look at how to build and execute customer engagement strategies and programs.
Co-presenter
MATTHEW THARP
Chief Evangelist at bpm’online
Matt is a marketing and sales leader with over 15 years of experience in CRM technology focused on customer engagement and automation. He’s a SaaS innovator and industry thought leader.
REGISTER FOR THE WEBINAR AND LEARN:
- Critical success factors for designing an efficient customer engagement strategy.
- How to align all business processes around your customer to drive real business results.
- Best practices in making your customer engagement strategy work.
- Future outlook on customer engagement and how to keep up with the evolution of customer engagement and behavior.
- Technologies to enable faster transformation across various business units.
Why participate?
Get strategic
with insights on how to gain a competitive advantage through innovative approaches to customer engagement
Get skilled
on how to leverage tremendous business opportunities created by intelligent technology
Get inspired
by the thought-provoking speaker and CRM expert who shares your vision and passion
Do not miss out on hearing Paul Greenberg sharing his expertise on how to take Customer Engagement to the next level!
