Ukrainian Credit Union Limited, headquartered in Toronto Canada, Chooses Creatio’s Agentic Platform for Holistic, Member-First Service
Creatio, a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, today announced that Canada-based Ukrainian Credit Union Limited (UCU) has selected Creatio to build a digitally powered, community-driven approach to service. By creating a unified view of its members, UCU is deploying the platform to enhance engagement, improve efficiency, and establish a scalable foundation for future growth.
For more than 80 years, UCU has been serving Canadian Ukrainian communities in Ontario and beyond. The credit union has always been deeply connected to its members, with a strong tradition of giving back and supporting community growth. To continue this mission in a modern context, UCU recognized the need to strengthen and personalize its operations. Facing fragmented and decentralized processes, the credit union chose Creatio to unify its systems and modernize how it serves members.
United by a shared commitment to genuine care for customers, UCU is building on its legacy of community service with Creatio’s agentic platform, evolving into a growing institution equipped with robust systems and processes that empower both staff and members. UCU additionally selected Creatio for its no-code freedom, which enables the credit union to develop and adapt on its own terms without overburdening IT, and for its AI-native capabilities that support UCU’s vision for sustainable growth. With the new platform, UCU will be able to streamline processes to support not only the expansion of the credit union itself, but—more importantly—the needs of its members.
“In today’s environment, staying connected with our members is more important than ever. Thanks to Creatio, we will have deeper insights into member needs and the ability to respond faster and with greater personalization,” said Taras Pidzamecky, Chief Executive Officer of UCU.
UCU’s multi-phase rollout is already well underway. Canadian credit union is on track to deliver a full 360° member view, supported by case management, advanced segmentation, campaign creation, analytics, and real-time integrations with its core systems. The new platform is designed to boost operational efficiency by consolidating member data and automating workflows, raise satisfaction through deeper insights and more personalized interactions, and increase sales productivity with smarter cross-sell and upsell opportunities powered by AI.
“At UCU we are excited to launch CRM and AI capability that will assist us in better understanding member needs with the objective of long-term growth.” — Kirsten Sonius, Chief Experience Officer of UCU.
By embracing Creatio’s agentic platform, UCU is laying the groundwork for a new era of member service—one that is digitally powered, community-driven, and ready to evolve with AI. This transformation positions UCU to scale sustainably while staying true to its mission of serving members with care and excellence.
About Ukrainian Credit Union Limited
Ukrainian Credit Union Limited is dedicated to helping members achieve their financial goals while building community. With a full range of banking products and services, including Personal Banking, Business Banking, and Wealth Strategies, UCU provides comprehensive financial solutions for every stage of life.
About Creatio
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
