Watch the video to learn how a winning combination of a simple interface and smart tools can take Customer Success to new heights!

Steven Gleed, Partner, Customer Practice & Service Line Leader for EMEIA, tells about main business challenges that companies face today and the road to success with sales and marketing processes.

In previous posts, we have discussed the many ways in which Customer Relationship Management (CRM) software can benefit sales executives by helping to track customers and managing the pipeline easier.

In previous postings, we have discussed the benefits of Customer Relationship Management (CRM) software to your organization.

William Band, Vice President and Principal Analyst at Forrester Research, shares his thoughts and forecasts on emerging CRM trends, and speaks about beneficial outcomes that process-centric CRM provid

William Band, Vice President and Principal Analyst at Forrester Research, describes key challenges companies face in ‘the age of the customer’ and tells which competencies they need to acquire in orde

It is commonly accepted that CRM software is used by businesses to improve customer experience and build long-lasting relationships with clients.

The webinar reveals insight from the recently released revolutionary bpm'online 7.0 platform.

Being the acronym for Customer Relationship Management, CRM is all about customer communication.

Paul Greenberg, CRM industry influencer, speaks about the benefits of merging BPM & CRM, and explains in what way business processes help to fill the gap between information storage and its effect

A short video interview in which Laurence Buchanan, Director of EY Advisory Customer Centre of Excellence EMEA, talks about how today’s technologies influence Customer Experience (CX).

In this short video interview Laurence Buchanan, Director of EY Advisory Customer Centre of Excellence EMEA, explains how Digital Revolution impacted business and what is the role of customer manageme