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Products
Low-code platform
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Studio
Effortlessly build custom solutions
and processes using low-code tools -
Portal
Collaborate with clients, partners
and employees on a low-code platform -
Business apps
Out-of-the-box solutions to extend
platform functionality
CRM -
Studio
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Services
Support
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Technical support
Get expert help and guidence for the best
experience with the platform -
Customer success management
Perceive rock-star customer service
with a dedicated success manager -
Implementation and consulting
Get pro advisory and integration support
from industry gurus
Resources-
Self-service portal
Get answers to your requests with
a comprehensive knowledge base -
Documentation
Explore limitless platform capabilities
with detailed documentation -
Community
Connect with peers and share
your expertise
Academy-
Trainings
Creatio knowledge hub: e-learning,
guided learning and corporate training -
Certification
Get accreditation for your
knowledge and professional skills -
University program
Boost your syllabus with
a Low-Code Platform
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Technical support
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Industries
Industry solutions
- Customers
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Partners
Creatio partner ecosystem
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Partner benefits
Award-winning partner program
with up to 50% partner margins -
Become a partner
Grow your business with a leading
Low-code BPM and CRM vendor
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Partner catalog
Global community of 600+ partners
from all around the world -
Partner services
Integration and advisory services
from leading technology companies
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Success portal
Single portal to manage
your marketing and sales -
Marketplace
Ready-to-use apps and vertical solutions
to extend platform functionality
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Partner benefits
- Insights
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About
Company
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About
Key facts about Creatio, our customers,
partners and products -
Recognition
Product and corporate awards
and recognition -
Contacts
Company offices and contact
information
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Our story
How we build the world where
everyone can become a developer -
Our values
Values that shape the way we do
business -
Careers
Become a part of our team to help more
businesses around the world accelerate
News & Events-
News
Recent updates on product development, news
on the Creatio partner and customer community -
Low-code talks with Creatio
The latest news on low-code and digital
transformation on the Creatio Podcast -
Digital events
Digital events on how to navigate through change
and transform your business using low-code
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About
Unified case database
Accumulate all cases from your customers and partners in one section. You can classify the cases into different categories: incidents, service requests, advisory services and claims. The system also allows you to assign cases to agents and teams, regulate timelines for case resolution and manage communications during case resolution. Flexible rules for ‘junk’ email processing protect customer support teams from undesired email streams to help them focus on what matters most.
Case registration
The system allows for registering cases automatically from incoming emails or message from self-service portal. Flexible rules for ‘junk’ email processing protect customer support teams from undesired email streams to help them focus on what matters most.
Best practice service processes
Manage various types of cases with the help of out-of-the-box best practice processes in Creatio customer service. The processes guide agents though the most effective actions required to successfully resolve cases. The process triggers notifications and alerts, and enables control over case resolution deadlines.
Tasks and calendar
Manage your activities, calls and tasks easily with Creatio intelligent time management tools. You can add personal or group tasks that are linked to a specific assignment, contact or case. You can also synchronize your tasks and calendar with Google Calendar and Microsoft Exchange. All notifications and reminders are displayed in the notification panel.
Case history
Manage the complete case history in Creatio customer service. Track case resolution activities, emails, calls, and knowledge base articles used for resolution.
Analytics
Take advantage of comprehensive dashboards to analyze the effectiveness of case resolution and service process efficiency. With Creatio customer service analytic tools, you can control customer satisfaction levels, percentage of overdue cases, and service staff efficiency.