Telemarketing CRM Software

Accelerate your marketing, sales and service processes with Creatio telemarketing software!

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The Benefits of Creatio Telemarketing Software

For telemarketing companies or other types of large call centers, implementing CRM and Contact Center management software can be invaluable in a variety of ways.

First, by adopting the use of a single CRM product throughout your company, you will simplify and streamline your current business processes. If you do not currently have a centralized CRM database of customer information, it’s likely that each of your employees is tracking customer data in their own way, making information sharing challenging. Having a single interface for tracking customers will reduce data entry time by eliminating previous duplication of effort across your employees, as well as give everyone a complete view of campaigns and results throughout the organization.

Next, CRM software can help you save time, as the software can be customized to help you complete tasks with fewer screen clicks. Additionally, it can automate processes which previously took up dozens of valuable man hours, such as sending emails and advertising mailings.

Furthermore, CRM system will help your company execute campaign management like never before. Telemarketing businesses can be particularly assisted by sales prospect demographic maps which allow for more targeted campaigns. The software can even go so far as to assign sales agents to specific tasks and reallocate resources as tasks are completed.

Finally, CRM software will provide your company with sophisticated and greatly enhanced reporting abilities. It has customized analytic tools which produce graphical reports to quantify team performance, detail agent statistics, and monitor company processes. All of this data can be easily downloaded from the system and emailed in mere moments.

Therefore, the use of customer relationship system will greatly impact the business of a telemarketing agency and improve its ROI.

Boost your marketing, sales and service processes with Creatio Telemarketing CRM!

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Features of Telemarketing CRM

Customer database

Instantly access the complete profile of the contact or account, including history of interactions, detailed contact data, and connections between accounts. Provide the most personalized service with a 360-degree view of a customer. Get an advantage of intelligent data enrichment that automatically searches for missing information.

Contact center

Creatio provides its users with comprehensive functionality for a contact center. With the help of Agent Home view, agents can easily access case queues, communicate with other agents and track their own performance. Supervisors have their own workspace that allows instantly getting a complete look on agents’ KPIs and manage their workload. Queue management feature helps users to prioritize, organize and assign cases, as well as to create dynamic or static queues.

Omni channel communications

Make calls directly from the system, without switching to another software solution – Creatio integrates with any cloud VoIP service. Write and manage emails, while having a complete look to all the interactions with a customer. Get an access to Enterprise Social Network to get in touch with your colleagues and share any important updates.

Knowledge management

Allow your employees to quickly access all the necessary information about the services with the help of unified knowledge base. Easily manage an existing base by adding comments, rating or choosing the most popular articles.

Employees collaboration tools

Easily communicate with any employee within an organization using the Communication Panel. Plan your agenda, create personal and group activities to make your work as efficient as possible. Creatio allows integration with Google Calendar, Microsoft Outlook and numerous other solutions – find the full list of connectors at Marketplace Creatio.

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Learn how Creatio telemarketing CRM software can help you accelerate your business growth!

The mission of Creatio is to help companies ACCELERATE!

Creatio is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. 
Creatio has been widely recognized by key industry analysts, receiving multiple awards.

  • Сreatio named a Leader in the Gartner Magic Quadrant for Sales Force Automation (2020).

  • Creatio named a Leader in the Gartner Magic Quadrant for CRM Lead Management (2020)

  • Creatio has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center (2020)

  • Creatio has been included in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2020)

  • Creatio has been included in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: CRM Suites, Q4 (2018)

  • Creatio named a Strong Performer in
    The Forrester Wave™: B2B Marketing Automation Platforms, Q4 (2018)

  • Creatio named a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 (2018)

  • Creatio named a Strong Performer in The Forrester Wave™: Sales Force Automation Solutions, Q2 (2017)

  • Creatio has been recognized in the LCAP Technology Value Matrix 2020 by Nucleus Research.

  • Creatio has been recognized as a Leader in the CRM Technology Value Matrix 2020 by Nucleus Research.

  • Creatio named a Leader in the Grid® Reports for Business Process Management and CRM | Winter 2021 by G2.

  • Creatio named a winner of the CRM Watchlist 2020 award led by Paul Greenberg, one of the most influential thought leaders in the CRM industry.

  • Creatio named a 5-Star Partner Program Award Winner among Cloud Vendors by CRN Magazine for the third consecutive year (2020).

  • Creatio named a winner of a People’s Choice Stevie® Award for Favorite New Products in The 18th Annual American Business Awards® (2020).

  • Creatio named a Leader in three categories of the 2019 CRM Market Leader Awards - Enterprise CRM, CRM for Midsize Companies and SFA.

  • Creatio named a winner of a Gold Stevie Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards. (2019).

  • Creatio named Market Leader in the Summer 2020 Low-Code Development Platforms Customer Success Report.

  • Creatio named a Top 1 business process management solution by FinancesOnline for the second year in a row (2019).

Read our CRM Buyer’s Guide and choose the best software!